Refund Policy

Effective date: 29 September 2026

This policy applies to payments for the Rulon business software. Card payments are processed by Paddle.com Market Limited as merchant of record.

1. Try it first: 14 days free

Every new organisation gets 14 days free and no payment is taken during that time. We encourage you to use the trial to confirm the software fits your business before paying. If you have questions, write to support@rulon.io.

2. Payments are one-off

A payment covers a fixed period and does not renew automatically. You use the Service for the period you bought; when it ends, no further charge is made on its own. If you do not wish to continue you do not need to cancel anything — there is no recurring charge.

3. Refund of amounts paid

Because the free trial gives you full access before any payment, amounts already charged are not refunded. You keep using the Service until the period you paid for ends; after that the organisation becomes read-only and your data is not deleted.

4. Billing errors

If you believe you were charged incorrectly (a duplicate charge, a wrong amount, or a payment you did not make), write to us within 30 days of the charge. We will investigate, correct any error and issue a refund where appropriate.

5. Extended outage

If there is a long outage on our side, we extend your subscription free of charge for the length of the outage. Just write to us.

6. Bank transfer / QR payments

The same rules apply to payments made by transfer or QR. Your payment is applied once the declaration you submit has been checked; if you think a payment was recorded incorrectly or not at all, write to us and we will fix the record.

7. Your statutory rights

This policy does not limit any rights you have under applicable consumer law. For card payments Paddle, as merchant of record, may also apply its own refund and dispute-handling processes.

8. Contact

For anything about a payment: support@rulon.io